Utility Customer Engagement

Customer at home reading utility bill

Discussion Overview The great opportunity Relevance in the home and office? We have so many constraints Technology sucks… How do we get this right Read Full report Case Studies View All Agile Evolution: Product Owner and Product Manager capability uplift Boosting Performance with Digital Solutions in Horticulture Utility Customer Engagement The Future Of Utilities Process […]

The Future Of Utilities

Specialist technician professional engineer with laptop and tablet maintenance checking installing solar roof panel on the factory rooftop under sunlight. Engineers team survey check solar panel roof.

The Future of Utilities: What’s missing for utilities, is it customers? The Future of Utilities: What’s missing for utilities, is it customers? About this report The Utilities sector is undergoing incredible technology transformation as generators, distributors and retailers strive to improve cost efficiencies and enhance the customer experience. Utilities businesses are under significant pressure to […]

Process Insights & Case Studies

Process Insights & Case Studies

Case Study No.1 Process automation and Salesforce optimisation Design, build and implementation of a car configurator Case Study No.1 Process automation, change of tenancy Design, build and implementation of digitised processes to streamline automation Read Full Article Case Studies View All Boosting Performance with Digital Solutions in Horticulture Utility Customer Engagement The Future Of Utilities […]

Optimising SalesForce

Team members having a discussion

“The meaning of digital transformation has changed in this new world.” Alchemy’s 2021 Optimising Salesforce Report provides a detailed analysis, key observations and recommendations to optimise Salesforce by using our Salesforce practice knowledge and experience. 2020 was an incredible “change event” that will forever shape the way in which we engage and connect with each […]

Automated Data Collection

People conversing with network concept

Our IIoT and 5G Knowledge Alchemy Solutions is a future focused, innovative professional services firm that creates sustained IIoT and5G change for our corporate, government and small to medium enterprise customers. We’re certified experts in IIoT and 5G enablement, advisory, people centric change, process improvement, technology planning, service design, solution integration and implementation. Our extensive […]

Building a high performing technology function with SAFe

UX Architect Has Discussion with Design Engineer, They Work on Mobile Application

The client situation Our client is an Australian icon in the finance industry and with nimble more Agile competitors changing the market dynamics it’s business and technology functions were constantly looking for new ways to go faster and to simplify software development.  As part of its digital technology roadmap, the organisation wanted to adopt better […]