Energy Utility Achieves FCR Improvement with AER-Compliant Customer Service Framework
Discover how an Australian energy utility achieved First Call Resolution improvement through AER-compliant customer service transformation.
DAMA DMBOK Accelerates APRA-Compliant Data Governance for an Australian Mutual Bank
Discover how a leading mutual bank achieved APRA-compliant data governance and AI readiness in just six weeks using the DAMA DMBOK framework. Download the case study.
Scaled Agile Framework Banking
Discover how Alchemy Solutions helped drive enterprise agile transformation in banking with Scaled Agile Framework, certifying over 500 people
Boosting Performance with Digital Solutions in Horticulture
Boosting Performance with Digital Solutions in Horticulture Boosting Performance with Digital Solutions in Horticulture Background Carawah Nursery is a wholesale distributor of Australian native tube stock plants, that currently employs multiple software applications to manage the propagation, sale and delivery of plants to customers across Australia. Carawah requires an integrated system to enable business processes […]
Building a high performing technology function
The client situation Our client is an Australian icon in the finance industry and with nimble more Agile competitors changing the market dynamics it’s business and technology functions were constantly looking for new ways to go faster and to simplify software development. As part of its digital technology roadmap, the organisation wanted to adopt better […]
Water Utility Drives Digital Accessibility for Everyone
Water Utility Drives Digital Accessibility for Everyone The client situation On 1 July 2021, City West Water and Western Water merged to form a new water corporation – Greater Western Water (GWW). GWW delivers water services across Melbourne’s CBD, inner and north-west suburbs, through the Melton and Sunbury growth corridors, and to Bacchus Marsh and […]
Global Automotive Distributor Launches Car Configurator Through Customer Journey Transformation
See how a global automotive distributor launched their car configurator built on the Salesforce platform through customer journey transformation.
Australian Water Utility Achieves Faster Project Delivery Through Customer-First Agile PMO Implementation
Learn how Agile PMO implementation transformed this Water Utility’s project delivery, with proven PMO frameworks for regulated industries.
Strategy and Planning
The challenge Our client had employed an outsourcing strategy since the mid 1990’s an approach that was echoed across the large Industry Superannuation Funds. They had began internalising IT and building Tech Services capabilities in 2015; the next phase of the journey was to invest in additional foundation enabling technology, uplift the capability and align […]
A new way of working for a digital era
The client situation Our client is now a global business that is United Kingdom based. The business offers a proven commerce, subscriber management and data automation platform, built for high-volume and complex ongoing service management for customers and small to medium enterprises. In 2019 the income earnings tipped US$535m. Since starting out in late 2009, […]
