Public Training Cancellation
& Refund Policy

Public Training Cancellation & Refund Policy

This document sets forth the Public Training Cancellation & Refund Policy (“Policy”) for purchases made with Alchemy Solutions Pty Ltd (“Alchemy”) to enroll in a training course which Alchemy is scheduled to deliver.

Alchemy understands that circumstances may arise that require a registrant to cancel, postpone or transfer their enrollment in a training course which Alchemy is scheduled to deliver. Should a registrant need to request any such change to their enrollment, the registrant must provide a written request to Alchemy no less than 31 days before the scheduled course start date to either:

  • Cancel their enrollment and receive a refund equal to 80% of the course fee paid.
  • Postpone their enrollment to another scheduled course, with 100% of the course fee paid credited towards the cost of the other course.
  • Transfer their enrollment, as is, to another person with no option to cancel or postpone.

 

Any request to cancel, postpone or transfer an enrollment must be emailed to connect@alchemysolutions.com.au

Cancellation within 31 days

Alchemy is unable to accommodate cancellations, postponements or transfers within 31 days of a scheduled course start date. This means 100% of the course fee paid is non-refundable and non-transferable if the request to cancel, postpone or transfer is provided within 31 days of the scheduled course start date. This policy is in place to help ensure scheduled courses are delivered as planned and don’t have to be cancelled due to insufficient participant numbers.

No-Shows

In the event a registrant does not attend the training course on the scheduled date(s) for which they are enrolled, without having provided prior notice in writing in accordance with the terms herein, the registrant shall not be eligible for any refund or course accreditation.

Refund Processing

Refunds for eligible cancellations shall be processed within 14 days of Alchemy receiving the cancellation request.

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