This document sets forth the Public Training Booking Policy (“Policy”) for purchases made with Alchemy Solutions Pty Ltd (“Alchemy”) to enrol in a training course which Alchemy is scheduled to deliver.
Alchemy understands that circumstances may arise that require a registrant to cancel, postpone or transfer their enrolment in a training course which Alchemy is scheduled to deliver. Should a registrant need to request any such change to their enrolment, the registrant must provide a written request to Alchemy no less than 31 days before the scheduled course start date to either:
Any request to cancel, postpone or transfer an enrolment must be provided in writing and emailed to learning@alchemysolutions.com.au within the timeframes below.
Alchemy is unable to accommodate cancellations and postponements within 31 days of a scheduled course start date. This means 100% of the course fee paid is non-refundable and non-transferable if the request to cancel or postpone is provided within 31 days of the scheduled course start date. This policy is in place to help ensure scheduled courses are delivered as planned and don’t have to be cancelled due to insufficient participant numbers.
Alchemy is unable to accommodate transfers within 10 days of a scheduled course start date. This means a course cannot be transferred to another person if that request is provided within 10 days of the scheduled course start date.
In the event a registrant does not attend the training course on the scheduled date(s) for which they are enrolled, without having provided prior notice in writing in accordance with the terms herein, the registrant shall not be eligible for any refund or course accreditation.
Refunds for eligible cancellations shall be processed within 14 days of Alchemy receiving the cancellation request.
Contact us today to start the conversation and discover how we can help uplift the capability of your people and organisation.
© 2023 Alchemy Solutions Pty Ltd.