Our client had employed an outsourcing strategy since the mid 1990’s an approach that was echoed across the large Industry Superannuation Funds. They had began internalising IT and building Tech Services capabilities in 2015; the next phase of the journey was to invest in additional foundation enabling technology, uplift the capability and align with the business strategy
A local consulting firm had been engaged to develop a well-defined plan to support the shift:
To support the maturation of the core Technology Services capability a sophisticated Maturation KPI tool (KPI performance management lifecycle model) had been designed by a global consulting firm and was being implemented to track capability growth.
However, despite the investments made and support from the Board the fund was faced with the realization that while the size of the prize was significant there was chronic misalignment of the internal teams, the past initiatives to build out core capability through use of the Contractor market and high turnover rate highlighted a weakness around teaming and a past history of program delivery failure did nothing to instil a confidence in driving the required change.
The incoming CIO recognised the pressing need to establish an experienced leadership team with a main initial focus being around the Planning and Strategy function. The Planning and Strategy group was responsible for:
Alchemy Solutions was engaged to fill 3 keys roles:
The Strategy and Planning team had been decimated by a series of resignation and transfers to other roles within the fund. The most important step was to reconstitute the function; once this was achieved the team was assigned discrete tasks to help accelerate aligning the Technology strategy with the Business Strategy to ensure the Technology function could support the funds planning to become a global fund with officers in London, New York and Asia.
The team collectively recognised the need to develop an innovative approach to support the global expansion and set about designing a Global Presence initiative that centred on the Microsoft Azure Cloud capability.
Core Cloud platform designed work that had been undertaken as part of the Technology Uplift program was re assessed by Microsoft’s Consulting group to ensure alignment with best practice and the design activities were complete and the Investment Business function was engaged to gain their support to implement the strategy in partnership with Microsoft and other local Microsoft partners.
Alchemy Solutions engagement resulted in a number of critical outcomes:
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